IQ Messenger is the engine for innovative use cases extending staff safety with Duress/Lone Worker functions – and the IQ Messenger Smart app provides paging across the hospital. Introduction of the Spectralink device also means staff only require one device.Īfter a successful proof of concept (POC), the solution was adopted for duress situations at Mental Health Ward 12B. Together with ALE messaging software, mission-critical messages are sent with unique audio and unique tones, so staff know if it’s an alarm code they need to respond to even before they take the device out of their pocket.Īdditionally, the command center sees when the call has been acknowledged and if someone is responding. ![]() Location-based services are fundamental to responding to incidents quickly. The ALE solution needed to provide messaging and duress alarms as well as location-based services, triggered by the alarm button on the Spectralink device. That meant juggling multiple devices when it was time to respond to a call.ĪCT Health required an open standards solution that could be easily integrated and interconnected across locations within the existing infrastructure.ĪCT Health works with Spectralink smart medical devices, which are medical device certified and fit within the clinical stack around the delivery of critical alarms. Incidents that occur across the clinical space need to be responded to quickly.Īt ACT Health, smart devices were only operating as phones and there was no emergency duress alarm that provided accurate geographic location. The Adult Mental Health Unit (AMHU) is focused on providing a safe and supportive environment for patients with acute mental illness or disorder.Įfficient messaging is critical to provide safe care for patients. Open standards solution easily integrated and interconnected across locations within the hospital’s existing infrastructure.Ĭanberra Hospital provides general and tertiary acute public healthcare to the ACT and surrounding NSW region in Australia.Ĭanberra Hospital is the largest public hospital in the area providing care to more than 500,000 people through a range of services including acute inpatient and day services, outpatient services, women’s and children’s services, paediatrics and pathology.
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